Frequently Asked Questions
Find answers to common questions about ScanIt Parts
Getting Started
Most dealerships are fully operational within 1-2 weeks. This includes hardware setup, DMS integration, data import, and comprehensive staff training. Our team handles the heavy lifting so you can focus on running your business.
Yes! Every plan includes comprehensive training for your entire team. We offer both in-person training during implementation and ongoing video resources. Our support team is also available for refresher training whenever needed.
We provide all the specialized hardware including wireless barcode scanners with optional built-in printers. You'll need a WiFi network in your parts area and a computer with internet access for the dashboard. We'll assess your specific needs during the demo.
DMS Integration
We integrate with all major DMS platforms including CDK, Reynolds & Reynolds, DealerTrack, Automate, AutoSoft, Dominion VUE, and Lightspeed. If you use a different system, contact us — we may already support it or can work on integration.
Our system connects directly to your DMS through secure APIs. When you scan a part, pricing and inventory data comes from your DMS in real-time. When you make adjustments, updates push back to your DMS automatically. No double-entry required.
No. Our integration is optimized to have minimal impact on your DMS performance. We use efficient data synchronization methods and only transfer the data needed for each operation.
Nothing changes on your end. ScanIt Parts is DMS-agnostic and works identically across all supported platforms. Your team keeps the same workflow, same scanners, same training. No new equipment to buy, no new software to learn.
Go to Get Data in the dashboard menu and select Add Manufacturer. For GM, enter your GlobalConnect credentials. For Honda, add Honda Site in ScanIt Parts, then authorize IPS in the Honda iN portal. For Chrysler and Mercedes, add the site in ScanIt Parts, then have your Parts Manager contact the PDC to add the ScanIt Parts email to your account. Full step-by-step instructions are in the User Guide.
Yes. ScanIt Parts pulls data daily from GM for AC Delco parts and from Ford for Motorcraft parts. This happens automatically — no setup needed on your end. These cross-references ensure AC Delco and Motorcraft barcodes scan correctly every time.
Yes. Go to OEM Data in the dashboard menu. Download the packing slip or invoice PDF from your manufacturer's website, then drag it into the OEM Data drop zone. A green checkmark means it processed correctly. This data feeds into Invoice Reconciliation reports so you can compare what was shipped vs. what you scanned.
Pricing & Contracts
No long-term contracts required. We offer month-to-month billing because we're confident you'll love the product. You can cancel anytime, though very few customers ever do - our retention rate is over 99%.
Your monthly subscription includes all software modules in your plan, cloud hosting, automatic updates, technical support, and ongoing training resources. Hardware is a one-time purchase or can be leased.
Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days, we'll refund your software fees. We want you to be confident in your decision.
Technical Questions
Yes! Our scanners can work offline and will sync data automatically when WiFi connection is restored. This is especially useful during physical inventory when you may be scanning in areas with poor WiFi coverage.
Security is a top priority. We use industry-standard encryption for all data transmission and storage. Our cloud infrastructure is hosted on AWS with enterprise-grade security. We never share your data with third parties.
Our scanners are built tough, but accidents happen. We offer warranty coverage and can ship replacement devices quickly. Many dealers keep a spare scanner on hand for peace of mind, and we offer discounted rates for backup units.
Yes, ScanIt Parts is fully cloud-based and hosted on AWS. There are no servers to install or maintain at your dealership. Access your dashboard from any browser on any device. Your scanners sync data over your existing WiFi network — all processing happens in the cloud.
Yes, the Enterprise module supports multi-store operations with centralized analytics, dealer grouping, and cross-location reporting. Monitor scan activity, inventory accuracy, and order fulfillment across all your stores from a single dashboard.
Yes. ScanIt Parts integrates with automated storage and retrieval systems including Remstar, Fastpic, and Hanel vertical carousels. When you scan and receive parts, ScanIt Parts automatically sends the part number, quantity, description, and bin location to your storage system in real time. This keeps your automated storage inventory in sync without any extra steps — scan the part and the machine knows about it.
ScanIt Parts retains over 5 years of transaction history by default — including scanned parts, receiving records, bin changes, postings, invoices, and order statuses. This gives your parts department deep historical data for audits, trend analysis, and operational review. Some record types like part number changes are kept indefinitely. Retention is configurable per store if you need to adjust it. By comparison, some competing systems only retain 18 months of history.
ScanIt Parts reads every barcode format used in the industry — 1D barcodes (UPC, Code 128, Code 39, EAN), 2D barcodes (Data Matrix, PDF417), and QR codes. It works with all OEM and manufacturer labels including automotive (GM, Ford, Toyota, Honda, Jaguar, Land Rover, and all other makes), powersports (Yamaha, Kawasaki, Harley Davidson, Suzuki, Polaris, Honda Powersports, Sea-Doo, Ski-Doo, Can-Am, Indian, and more), and heavy-duty (Caterpillar, Detroit Diesel, International, Cummins). We have not found an OEM or powersport barcode we cannot scan.
No problem. Type the part number into the scanner and the Monarch 6059+ prints an adhesive barcode label you can attach directly to the part. From that point on, anyone can scan it for receiving, inventory counts, part inquiries, or any other function. This is especially useful for loose parts, bulk items, or accessories that arrive without manufacturer barcodes.
Support
We provide phone and email support from our Michigan-based team. Phone support is available Monday through Friday, 8am to 5pm ET. Email support at support@scanitparts.com is available 24/7. You can also submit support tickets and repair tickets from the ScanIt Parts dashboard at any time. We typically respond within hours, not days.
Phone support is available Monday through Friday, 8am to 5pm ET at 810-695-9332. Email support at support@scanitparts.com is available 24/7 — send us a message any time and we'll respond as soon as possible. You can also submit support tickets and repair tickets directly from the ScanIt Parts dashboard at any time, day or night.
Yes. The ScanIt Parts dashboard has a built-in help menu (the "?" icon in the top right) where you can create support tickets and repair tickets 24/7 — no need to call or wait for business hours. Support tickets let you describe any issue, attach images, and track the status of your request. Repair tickets (RMA) walk you through a simple 3-step process: enter the scanner serial number, describe the issue, and provide a return address. You'll receive a confirmation email with your RMA details automatically.
Using ScanIt Parts
PickIt is our order fulfillment module with three picking modes: Smart Pick optimizes your route through the parts department, Pick by Invoice lets you fill a specific order, and Pick to Route groups picks by delivery route. Parts staff receive real-time notifications on the scanner when orders are ready to pick. Scan verification at each step prevents picking errors — the scanner confirms you have the right part before you move on.
PackIt lets you organize small parts into labeled containers with barcodes. Scan a part number to instantly find which container holds it — no more searching through bins. PackIt is also used for packing orders for delivery or shipping, ensuring every part is accounted for before it leaves the department.
Yes, the ShipIt module handles the entire delivery workflow. Create delivery manifests, scan parts out for delivery, capture recipient signatures, and record proof of delivery with GPS tracking. You'll have a complete record of what was delivered, when, where, and to whom.
Scan returns by category — damaged, core, warranty, or your own custom return reasons. Every return is tracked with who returned it, when, and why. This creates a full accountability chain so nothing falls through the cracks. Returns metrics and reporting help you spot trends and reduce losses.
Cycle counting keeps your inventory accurate without shutting down the department for a full count. Count bins on a rotating schedule — a few bins each day — and the system tracks your progress. Analytics show accuracy trends and highlight bins that haven't been counted yet. Lost Sales reporting identifies missed revenue from parts that were out of stock or incorrectly stocked.
Yes, every scan is logged with a full audit trail. Scanner metrics track daily activity by user so you can see exactly who scanned what and when. The dashboard shows month-to-date and previous month-to-date comparisons for easy performance tracking. The Enterprise module provides multi-store analytics across all your locations.
Add to Lookup creates a permanent cross-reference between any scanned barcode and the part number in your DMS. When you scan a barcode the system doesn't recognize — like a manufacturer UPC, tire barcode, or aftermarket label — it prompts you to enter the dealer part number. Once saved, that mapping works everywhere in ScanIt Parts: Receiving, Part Inquiry, Cycle Counting, Bin Changes, and Returns. You only need to add it once and every user at your dealership benefits.
Print History is a feature available on every screen in the scanner app. Tap the clock icon in the top bar to see a list of recent print jobs — including part number, label type, timestamp, and quantity. It's useful for checking what was just printed, confirming labels, or tracking printing activity during receiving and inventory counts.
Yes. When receiving more than one of the same part, a confirmation dialog appears asking "Print X labels?" before printing. This prevents accidental bulk printing and wasted labels. You can confirm or cancel before any labels are printed.
The Dispatch screen on the scanner has two tabs: Scans and Invoices. The Scans tab lets you scan parts into truck bins for delivery loading. The Invoices tab shows invoice assignments so you can manage which orders go on which routes. You can swipe left on any part to remove it from a truck bin, or swipe left on an invoice header to remove it from dispatch entirely.
Yes — Add to Lookup works for anything you inventory in your DMS. Tires, hats, shirts, golf clubs, key chains, gift items, aftermarket accessories, case or pallet barcodes — if it has a barcode and a part number in your dealer management system, you can map it. Many dealerships use this to manage their entire accessories and merchandise inventory alongside traditional parts.
Labels & Supplies
The system uses 2" x 2" adhesive labels, 300 per roll. These are used for part labels, bin labels, shelf labels, and container labels. The labels are designed for the built-in thermal printer on our scanner/printers and adhere directly to parts, bins, and shelves.
Visit our Order Supplies page to place an order online, or call us at 810-695-9332. We carry label rolls, batteries, chargers, and other scanner accessories.
Yes. If you need changes to any label format — adding fields, rearranging the layout, changing text sizes, or anything else — just contact our support team and we'll make the changes for you. We handle all label customization so you don't have to worry about configuring fields or file formats. This is included as part of our service at no extra charge. Your team can stay focused on parts inventory while we take care of the technical details.
Still Have Questions?
Our team is happy to answer any questions not covered here. Reach out anytime.